Philippines overtakes India as BPO leader

Business Process Outsourcing (BPO) is one of the fastest growing industries in the world today. India was considered as one of the leaders in the BPO market globally. But industry analysts now concur that the Philippines has overtaken India as the major player in the hot BPO industry.

While India has a literacy rate of only 66%, the Philippines features a soaring 94%. Compared to other neighboring countries pursuing to the BPO market, Filipinos are preferred by foreign clients because of their neutral accent.  In fact, the Philippines boast one of the largest workforces fluent in English, both speaking and writing. Considering Filipino agent’s natural warmth and friendliness, makes highly commendable by clients. Philippines moreover, are known for its superb educational system and the government has full support with the BPO companies and some reputable colleges and universities provide a large number of candidates entering the workforce annually.

It’s more fun in the Philippines, isn’t it? …..as we are now the number one in the BPO industry…..

SUCCESS IN PHILIPPINE OUTSOURCING

SUCCESS IN PHILIPPINE OUTSOURCING

By outsourcing their back office operations in the Philippines, companies have the following advantages:

 1)   Achieve cost reductions

 2)    Key in on company's main business – with the day-to-day back office operations taken care of, the management is free to impart more time to building the company's core businesses

 3)   Obtain outside expertise – Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills.

4)      Meet constantly changing customer demands – many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures

Achieving revenue increases – by outsourcing non-core processes, companies can focus on increasing their sales and market share, develop new products, expand into new markets, and enhance customer service and satisfactions.

Help Desk

Help Desk Service provides the customers round-the-clock support and dedicated customer care representative that handles technology-related queries. . As such, the term "help desk" is often used interchangeably with "technical support". It is essential in retaining your customers thus maintaining the quality of the product. There should be a need in providing the quality service to the customers as we integrate and apply all the components of a dedicated helpdeskand call center to provide the most cost effective and efficient support.

With Quick Apps Clark, you gain a partner who understands help desk service and how to maintain customer relationships and customer service. Whatever your needs are, we can help as we are able to handle everything from desktop applications to troubleshooting complex software and hardware problems. 

Ensuring the highest level of quality, we randomly monitor all support requests. All reviewed call is analyzed to make sure it complies with your protocol

We work with each of our clients to design specific services to meet their individualized particular requirements. For example, if your company has developed software, we will work with you to learn about the software and program the software literature into a support system that allows us to systematically troubleshoot any problem your callers contact us with. If the help desk call exceeds our limitations and needs escalation, we are able to setup protocols where you will be notified of the escalation and a trouble ticket will be created for you to respond.

We are able to supply your business with the resources to provide cost effective help desk support to your customers. We are available 24/7/365, we provide you with a toll free number to access our inbound call center. Contact us today and let us help you identify your needs and help build a custom help desk service for your business