Help Desk

Help Desk Service provides the customers round-the-clock support and dedicated customer care representative that handles technology-related queries. . As such, the term "help desk" is often used interchangeably with "technical support". It is essential in retaining your customers thus maintaining the quality of the product. There should be a need in providing the quality service to the customers as we integrate and apply all the components of a dedicated helpdeskand call center to provide the most cost effective and efficient support.

With Quick Apps Clark, you gain a partner who understands help desk service and how to maintain customer relationships and customer service. Whatever your needs are, we can help as we are able to handle everything from desktop applications to troubleshooting complex software and hardware problems. 

Ensuring the highest level of quality, we randomly monitor all support requests. All reviewed call is analyzed to make sure it complies with your protocol

We work with each of our clients to design specific services to meet their individualized particular requirements. For example, if your company has developed software, we will work with you to learn about the software and program the software literature into a support system that allows us to systematically troubleshoot any problem your callers contact us with. If the help desk call exceeds our limitations and needs escalation, we are able to setup protocols where you will be notified of the escalation and a trouble ticket will be created for you to respond.

We are able to supply your business with the resources to provide cost effective help desk support to your customers. We are available 24/7/365, we provide you with a toll free number to access our inbound call center. Contact us today and let us help you identify your needs and help build a custom help desk service for your business