QUICK APPS partnership with TESDA

Quick Apps Clark joined forces with Technical Education Skills Development Authority (TESDA) – licensed Technical-Vocational schools in the area to continuously provide skilled manpower and train them with soft skills in call center management. These schools offer a 5-month long, 6-hour per week Call Center soft skill training under their standard curriculum. Students are being taught of advance English communication skills, American history and Western culture, Call center functionalities and technologies and lessons on Customer Service, Collections, Technical Support, Back Office Management and Appointment Setting programs and campaign handling. Students who successfully pass the training will be endorsed in the company and will then have another set of training, Product Training. The best among the best will be chosen and these will be the people who will be working for our company.

With our company choosing only the best people, we really offer great quality of service as what we already have provided our existing clientele. We don’t have problems of running out of trained people as these schools continuously provide training to selected students and unemployed youth.

QAC joins BPAP

Quick Apps Clark (QAC) joins Business Processing Association of the Philippines (BPAP)

As a new member of BPAP, we will achieve your mission, as we promote the competitive advantages and the growth potential in Business Processing and make our country as the number one destination for voice and non-voice services worldwide.

How to become a GREEN Call Center

Nowadays, a lot of Call Center in the Philippines is more environmentally sound and safe work places to make it better for the employees and environment. There are so many ways to become a GREEN Call center that won’t even cost you extra. Here are some of the few tips:

• E-mail and instant messaging make interoffice communications quicker and easier than distributing paper memos.
• Sending Email Newsletter to your customers or clients for your business update
• Instead of printing out e-mail messages, file them in Outlook or another e-mail system.
• File the attachments on your hard drive or on a shared drive.
• Convert an e-mailed invoice to a PDF. Print any documents only if absolutely necessary.
• Change all of your light bulbs to LEDs, or other energy-saving alternative light bulb solutions.
• Turn off and unplug all computers and electronic devices after office hours; because even when these devices are turned off, they will continue to use electricity unless you unplug the power cord to keep them from charging all night.
• Unplug machines and other appliances at the office when they are not in use.
• Reduce office trash as much as possible, and compost or recycle the rest.
• By offering showers and private changing areas at your office. If inbound call center agents and outbound call center agents agree to walk, bike, or take public transportation to work, offer them a small bonus for encouragement.
• Use recycled products everywhere you can around the office. Reuse folders, boxes and all other office supplies for as long as possible before purchasing any new ones

Going green at Philippine call center can be very effective in demonstrating practical benefits of being environmentally friendly as well as saving business money.

Philippines overtakes India as BPO leader

Business Process Outsourcing (BPO) is one of the fastest growing industries in the world today. India was considered as one of the leaders in the BPO market globally. But industry analysts now concur that the Philippines has overtaken India as the major player in the hot BPO industry.

While India has a literacy rate of only 66%, the Philippines features a soaring 94%. Compared to other neighboring countries pursuing to the BPO market, Filipinos are preferred by foreign clients because of their neutral accent.  In fact, the Philippines boast one of the largest workforces fluent in English, both speaking and writing. Considering Filipino agent’s natural warmth and friendliness, makes highly commendable by clients. Philippines moreover, are known for its superb educational system and the government has full support with the BPO companies and some reputable colleges and universities provide a large number of candidates entering the workforce annually.

It’s more fun in the Philippines, isn’t it? …..as we are now the number one in the BPO industry…..

SUCCESS IN PHILIPPINE OUTSOURCING

SUCCESS IN PHILIPPINE OUTSOURCING

By outsourcing their back office operations in the Philippines, companies have the following advantages:

 1)   Achieve cost reductions

 2)    Key in on company's main business – with the day-to-day back office operations taken care of, the management is free to impart more time to building the company's core businesses

 3)   Obtain outside expertise – Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills.

4)      Meet constantly changing customer demands – many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures

Achieving revenue increases – by outsourcing non-core processes, companies can focus on increasing their sales and market share, develop new products, expand into new markets, and enhance customer service and satisfactions.

Help Desk

Help Desk Service provides the customers round-the-clock support and dedicated customer care representative that handles technology-related queries. . As such, the term "help desk" is often used interchangeably with "technical support". It is essential in retaining your customers thus maintaining the quality of the product. There should be a need in providing the quality service to the customers as we integrate and apply all the components of a dedicated helpdeskand call center to provide the most cost effective and efficient support.

With Quick Apps Clark, you gain a partner who understands help desk service and how to maintain customer relationships and customer service. Whatever your needs are, we can help as we are able to handle everything from desktop applications to troubleshooting complex software and hardware problems. 

Ensuring the highest level of quality, we randomly monitor all support requests. All reviewed call is analyzed to make sure it complies with your protocol

We work with each of our clients to design specific services to meet their individualized particular requirements. For example, if your company has developed software, we will work with you to learn about the software and program the software literature into a support system that allows us to systematically troubleshoot any problem your callers contact us with. If the help desk call exceeds our limitations and needs escalation, we are able to setup protocols where you will be notified of the escalation and a trouble ticket will be created for you to respond.

We are able to supply your business with the resources to provide cost effective help desk support to your customers. We are available 24/7/365, we provide you with a toll free number to access our inbound call center. Contact us today and let us help you identify your needs and help build a custom help desk service for your business

MARKET RESEARCH and Survey

MARKET RESEARCH and SURVEY


If you want to know what your customers are thinking, you have to ask your customers. How you go about doing this? You do market research. Some of the commonly used market research are surveys, questionaires, discussions and focus group.  Market Research and Surveys are in trend now, it is more of a necessity to gather market information; this helps in sales of products and services. This is a method through which information is collected on the changing market trends, customer behavior is mapped, and potential areas of growth are found.

The company conducting the research can realize from the output what is required of it to be chosen by the target audience. The right form of market research and survey should be able to determine what the entire market wants. Call center techniques are very useful in this situation, as these techniques help a company become the suitable choice for its customers.

Quick Apps is equipped with professional and expert call center skills and offers the best market research and survey services. The techniques used here include setting up a plan for research, collecting information, defining the problems and the objectives of the research, analyzing the outputs and findings of the research and survey, and presenting the findings in the right manner so as to help develop business. The data obtained is collected and analyzed to portray a clear understanding of the consumers. All processes are customized to client-specific needs and all data is maintained in pre-agreed requirement parameters.

We cater to the individual requirements of customers 24/7/365. Quick Apps is designed to ensure success of business and every survey is emphasized on.

Lead Generation

Lead generation has always been considered one of the most effective methods to gain prospective customers. The concept in not new, however, the approach is brand new today. A constant supply of customers is needed by businesses to make profits and a survival.

Telemarketing, which is basically a method of direct marketing is a good way of getting leads and then converting them to customers.

Business Lead Generation service simply refers to creation or generation of potential customer interest in a product or service. A lead can be generated for diverse purposes – selling, awareness, list building, research or even opinion polls.

Keeping your business sales force occupied with qualified leads is the most important part to any business, and many times the most challenging aspect. If you have a great product or service, you will never get your business off the ground if leads are not generated and consumer interest isn’t sparked. In today’s corporate environment, consistent lead generation is imperative to the survival of any business. If you are struggling for leads, consider a lead generation service to help you bridge the gap between your marketing and a wider market your marketing is not reaching.

Today, sales lead generation can work wonders for just about all businesses. Market trends indicate lead generation services will gain more popularity in the near future for service oriented businesses.

Quick Apps Clark specializes in lead generation service for business-to-business (B2B) as well as business-to-consumer (B2C) markets. We use telemarketing and other methods to help generate targeted leads for product or service providers. Other generation methods include customer surveys, email marketing, lead nurturing, lead management, and integrated marketing services such as direct marketing, web marketing, and campaign strategy services

More often than not, lead generation process is a win-win situation for both seller and the buyer. In a lead generation process, a buyer can request for information from different businesses offering a particular product or service. For the seller, lead generation is the ideal opportunity to pitch their services or products to reach potential consumers.

Quick Apps being in service for years now includes the expertise to offer you leads that will help you boost sales. Our lead generation calling centers are fully integrated and adequately equipped with trained and experienced professionals.

We carry out research and market surveys as a part of our outbound call center services. Our proven techniques will help to generate fresh leads, bringing about high conversion rates in return.

Every business needs help generating leads, and a service can help. Contact us today to discuss our lead generation service.

Outsourcing

Companies today have to look at efficient and affordable solutions to stay successful. One of the best ways to do this is to call center service outsourcing. Contact centers or Call center are that vital communication link between businesses and their customers. The main reason is that an offshore outsourcing company will make it easier for businesses to derive essential benefits such as cost savings.

You have probably heard of the bad news regarding the economy. Of course, anyone who is concerned in businesses knows that such developments are not promising. It is for this reason that a lot of companies are opting to go for outsourcing.

One of the primary reasons is that a company can offer its customers around the clock support without having the necessary staff on the payroll. Staffing costs are one of the biggest expenses for any large or small business, which is why it makes sense to use call centers to handle calls at a fraction of the usual cost. Some of the best outsourcing companies have their operations based in developing countries such as Philippines and India, where operational costs are naturally lower as compared to that of developed countries such as the US and the UK. This outsourcing companies are thus in a better position to achieve, sustain and deliver the desired cost savings.

Call center outsourcing has developed expertise in customer care, technical support and others. By contracting with a specialist, a business can focus on their primary product or service. The call center provides knowledge and professionals to support the growth of the business. Maintaining staff and equipment to handle all customer calls would strain the resources of any business.

In most cases, hiring offshore contact center services certainly helps achieve the targeted goals and objectives. However, since success depends a lot on the actual performance, it would be better if businesses check out the track record of available outsourcing companies. The stakes are often high and it would be wise to hire the services of the best available contact center outsourcing company.

When a company contracts for call center outsourcing, the call center can provide detailed data on the type of calls received and resolved, giving the business an overview of how their product might be improved. The volume of calls around a particular issue may be a red flag to the business, prompting revision or recall of a product or service. Call center outsourcing is used not only for customer service. Another function of call centers is to market for businesses. A call center can be contracted to mount a marketing campaign for your business; a new product or service, a limited time promotion, a special event. A phone call can be much more effective to close the deal than mass mailings; it is too easy to throw out the paper, not as easy to hang up on a human voice.

Call centers can also do taking orders for your company’s product or service. On-call twenty-four hours a day, seven days a week, the call center will not miss the order, no matter where it comes from. Call centers train their employees as you request, so that each call is handled by someone familiar with your product, your terms, and your solutions. Many call centers will also take your email orders and process them. With more and more transactions taking place on the Internet, orders for products are increasingly coming through that channel. Having a center dedicated to serving your customers at all times is valuable support for any business. Call center outsourcing is here to stay, providing any size business solutions to challenges posed by a global, web enabled economy.

Before deciding to outsource, it is important to define what specific goals are to be met. One should also be aware of the risks that outsourcing carries. All said and done, outsourcing is definitely part of many companies' decision making process.

Answering Service

Quick Apps Answering Services provide highly trained operators to answer, route, and dispatch calls on your behalf. All services are personalized to your needs and configured to execute your specific instructions. Our experienced and well t...rained agents will answer each call promptly and politely in your company's name.

We do understand the importance of answering every call, but not having enough hours in the day to accomplish everything on your agenda, this service is the best solution for your business need.
Small business entrepreneurs wear many hats and often can't be there for every call. With Quick Apps on your side, you keep in touch with your clients whenever the phone rings day or night and offer your customers the high quality, interactive customer service of a large enterprise - without the enterprise level cost structure.

Some features of our Answering Service:

• After-Hours Answering Service - No more missed opportunities after office hours
• 24 Hour Answering Service - Live agents available around the clock.
• Dispatching Service - Relaying calls to your personnel.
• Emergency Answering Service - Making sure you're prepared for the worst.
• Overflow Answering Service - Helping you with the calls you can't handle.
• Order Taking Answering Service - Taking orders over the phone.
• Small Business Answering Service - Letting you refocus on your business.
• Virtual Receptionist - Working as an extension of your office

Catalogue Sales

Catalogue Sales

When a customer calls to place an order from a catalogue or online shopping cart, the answers provided to the questions they ask most frequently can make the difference between an inquiry and a sale.

Quick Apps agents are trained to recognize sales and customer service opportunities. A professional, friendly live operator answers every, consumer response call, regardless of the day or time, and this operator makes it a point to understands each business, product, and customer’s needs. We understand that our operators represent your business and we strive to do that to the best of our service and every caller receives personalized care

Quick Apps skilled agents can answer a variety of FAQ's about your product with detail and precision, and ensure that every call taken on your behalf is maximized to its fullest potential to close sales. Agents assigned to your account will be trained to sell your specific product lines or represent your needs for proving callers with awesome customer service.

Appointment Setting

An appointment setting services is a great tool for handling various services like office appointments, dinners, special events, seminars, tourism camps, transportations, reservation of seats, meeting timings etc. It is termed as milestone in generating new business in B2B or B2C.

Quick Apps appointment setting call is what you need if you must concentrate on the core competencies of your business. We know how to handle the objections, rejections and negative comments that come from consumers when cold calls are made.

Our appointment sales agents are always willing to serve your customers with the consideration they expect. We handle all your calls proficiently to provide best service to your customer. Our telemarketing professionals will work on your lead list and make persuasive sale pitches to thousands of targeted customers daily. Once the prospective customer gets convinced and is interested in your product and services then our telemarketing agents will set an appointment for your sales team to close the deal

Our Call Center agent’s which are also known as telemarketing appointment setter are responsible for all these activities. They are well nurtured with prophecy in their working attitude.
Here are some of our Call Center Appointment Setting Services:

• Real estate appointment setting
• Financial appointment setting
• Offshore Appointment Setting
• Insurance Appointment Setting
• Business to Business Appointment Setting
• Mortgage appointment setting
• Outbound appointment setting
• Appointment setting for insurance
• Lead generation appointment setting
• Direct Marketing Appointment Setting
• Annuity Appointment Setting
• B2B Appointment Setting
• Sales Lead Appointment Setting 

Why appointment setting services are important? 

Building a personal bond with clients is a very important function for any business. To this end, there is nothing as effective and strong as coming to the table and meeting them face to face. This is an activity that helps to close deals. Quick Apps appointment setting services help you to reach business targets while considerably reducing the lead time
 

ORDER TAKING

What is an ORDER TAKING 

       When a customer visits your catalog or website and wants to purchase your product or service, a phone call is usually the most preferred method for contacting you. A missed call is a missed order! In today’s 2...4/7 world, it is crucial to be open for business when customers call. Order taking services ensures that you never miss such calls from your customer.

     Quick Apps 24 hour call center service and order entry service ensure that you’re ready for your customers’ orders around the clock. No matter the expected call volume or number of products or services you have to offer, we will customize a 24 hour web call center solution to fit your needs.

     Mostly businesses using website, television or a radio advertisement to sell their product or services have to experience the order taking cycle. This service proves to be very beneficial to the companies who have complicated product and services and requires providing information to customers.

HANDLING CALLS FOR SINGLE OR MULTIPLE PRODUCTS 

     We can handle ORDER TAKING traffic in tremendous quantity. Whether you are selling a single product or multiple products, we have order taking services that is scalable and customizable enough to handle all your needs. We can save your in-house cost of establishing a separate a call center for sale and order fulfillment. Our award winning call center agents are trained on how to handle your calls before they ever pick up the phone. We will work with you to develop service metrics to ensure that you and your clients are completely satisfied.

UTILIZING CALLS FROM ORDER TAKING 

     Whether utilizing your existing e-commerce solution or one that we create for you, our web-enabled telephone operators stand ready to serve your customers. Not only do they take orders, but they are also trained to up-sell and cross-sell your products and services in order to maximize your marketing potential.

Customer Care Service

A quality Customer Care helps an organization to win a stream of new customers and retain the existing ones. When it comes to delivering a superior customer care, Quick Apps has developed the best and most efficient service-centric menu from small to large-scale business. With business experience, QA has developed its own customer relationship management services to meet the growing needs of all our clients.

It doesn't matter if you have one employee or hundreds, Quick Apps has the hardware, software, and human resources you need to build a fully-customized program of support options for your business. Our website and help desk customer service divisions will go to work for you twenty-four hours a day, seven days a week…guaranteed!

Why QUICK APPS?

• We provide you a dedicated 24/7 outbound and  inbound customer support service so that you can gain on customer loyalty.
• We provide you a perfect blend of quality and excellent outbound and  inbound customer support service.
• Our team provides you 100% operational transparency, recording as well as assistance of professional and well-equipped associates.

We work towards providing best customer service, retaining the customers and sending them away happy to share their positive experience. We track the buying patterns of customers, detect trends and accordingly tweak your products and services.

Quick Apps customer care services are catered under specialized areas. These include:

• Quick support to get control on your brand integrity
• Customer Retention
• Solving Account Queries
• Reservations
• Booking
• Product Information
• Order management
• Billing Queries
• Maintenance

If you wish to hear sample recordings of our customer care support agents, you may inquire at info@quickappsclark.com or call at  1-866-976-8743

Other Services

Other BPO Services

• Website Designing
• Web Development
• Chat / Chat Support
• Email Support
• Direct Mail Response
• Billing Support Service

Quick Apps always strive to create each tool with a personal approach, since we believe it is the key step to maintaining long-term collaboration with the customers.We have extended our services for a host of varying projects and the clients have expressed utmost satisfaction on the way we help them execute the projects. You may inquire at info@quickappsclark.com.

Web-Enabled Services

24/7 Web-Enabled Support for all your E-Business needs

• Website Designing
• Web Development
• Chat / Chat Support
• Email Support
• Direct Mail Response
• Billing Support Service

OUTBOUND Telemarketing Service

Some features of our OUTBOUND Telemarketing Service....

• Lead Generation/ Qualification/ Management
• Direct Mail Follow-up
• Up Sell/Cross Sell Campaigns
• Database Selling
• Info & Literature Fulfillment
• Debt Collection
• Seminar Population
• Appointment Scheduling
• Product Promotion
• Surveys
• Decision Maker Contacts
• Market Intelligence

Inbound Telemarketing Service

Some features of our INBOUND Telemarketing Services....

• Customer Care / Customer Service
• Order Taking
• Catalogue Sales
• Appointment Setting
• Answering Service
• Database Management
• Ticket Sales
• Dealer Locator Service
• General Information
• Literature Fulfilment
• Market Research Surveys
• Membership Applications
• Lead Generation / Qualification
• Overflow / After Hours
• 3rd Party Verification
• Live Telephone Operators
• Up-Selling / Cross-Selling
• Direct Response For Web Site
• Direct Response For Print Ads And All Other Media
• Internet Sales Order Entry
• Insurance & Employment Verification
• Virtual Office Service
• Taking Credit Card Orders
• Reservation Desk
• Inquiry Service
• Insurance Claims
• Opinion Surveys

Passionately own the vision

We provide the best possible solutions and services to ensure improved business performance worldwide in United States, United Kingdom, Canada, Asia and other countries. We can create a VISION for you....

With our expertise in the call center fields together with commitment and focus, helps us in providing exquisite client satisfaction.

We partner with our clients not only to carry out their customer outsourcing services and requirements but also to ensure that we do enough to add value to their businesses by ensuring the cost optimization for the client, at the same time improve their business volumes.

We create SUCCESS for you...

We understand every customers need.

We believe every business has its potential.

We create SUCCESS for you...

Quick Apps is committed to cater solutions to provide a powerful back-support to your business. Our performance-driven, quality-focused, customized services will help you leap ahead of the rest.